About the Role

We are looking for an experienced QA Manager to lead and manage Quality Assurance activities across the Tangerine Group. Reporting to the Head of Quality, you will play a critical role in ensuring robust GMP and UFAS compliance, driving continuous improvement, and maintaining the highest quality standards across all sites.

This is a hands on leadership role that combines operational QA oversight with coaching and developing a team of QA Officers, while working closely with key stakeholders across Quality, Regulatory, Production and Laboratory functions.

What You’ll Be Doing

As QA Manager, your key responsibilities will include:

Quality Assurance Leadership

• Managing and prioritising QA activities across the group in line with written procedures

• Leading the day‑to‑day management, development and appraisal of QA Officers

• Ensuring quality defects are identified, escalated and resolved in a timely manner

• Driving continuous improvement initiatives across QA processes

Validation & Stability

• Overseeing equipment, cleaning and process validation (new and existing)

• Reviewing validation data and generating summary reports

• Managing stability studies including protocol generation, data review, trending and reporting

• Escalating stability issues through formal memos where required

OOS, Deviations & CAPAs

• Overseeing out‑of‑specification (OOS) and deviation investigations

• Ensuring root cause is identified and appropriate CAPAs are implemented

• Supporting and reviewing risk assessments as required

Licensed Products & Regulatory Support

• Producing Product Quality Reviews (PQRs) for licensed products and specials

• Supporting QP oversight, site visits and batch record review

• Assisting with defect reporting for licensed products

Complaints & Pharmacovigilance

• Managing the investigation of complaints and returned stock

• Ensuring timely escalation of potential SARs/SAEs to the QPPV/dQPPV

Change Control & Documentation

• Overseeing Requests for Change (RFCs) and liaising across departments

• Managing document control including issue, obsolescence and archiving

• Supporting artwork control in collaboration with the Design team

Audits & Inspections

• Managing internal audit schedules (GMP, UFAS, etc.)

• Conducting internal audits and producing audit reports

• Overseeing CAPA databases and ensuring findings are closed effectively

• Supporting regulatory inspections (e.g. VMD, KIWA)

Supplier Management

• Overseeing supplier approval, review and ongoing monitoring

• Participating in vendor qualification audits

What We’re Looking For

Essential experience and skills:

• BSc (or equivalent) in a scientific or related discipline

• At least 5 years’ QA experience in a similar regulated environment

• Strong knowledge of GMP and quality systems

• Excellent investigative and problem‑solving skills

• Proven ability to manage multiple investigations simultaneously

• Confident communicator with strong written and verbal skills

• Good IT skills and strong attention to detail

Personal attributes:

• Highly organised with excellent time‑management skills

• Able to work under pressure and meet deadlines

• Adaptable and comfortable managing change

• High standards of integrity, professionalism and accountability

• Strong interpersonal skills with a collaborative approach

Why Join Tangerine Group?

At Tangerine Group, quality and integrity sit at the heart of everything we do. You’ll be joining a growing organisation where your expertise will make a real impact, supported by a collaborative team and opportunities to influence continuous improvement across the business.